Key Function

  • To serve as a focal point for driving all change, reform, innovation, and improvement efforts within the Ministry in line with the framework set by BPSR, OHCSF, and other agencies of Government.
  • Manage and drive SERVICOM’s aim and initiatives within the Ministry.
  • Assist the leadership of the Ministry to articulate and coordinate their change agenda in line with service policies.
  • Troubleshoot service failures and develop proposals to address them.
  • Liaise with the SERVICOM Office (Presidency) to develop, refine, improve, and recommend more efficient processes and systems in the Ministry to achieve its objectives.
  • Coordinate,drive, and report on the reform agenda in the MDA.
  • Office Allocation/Management.
  • Service improvement (SERVICOM).
  • Work with BPSR, OHCSF, and SERVICOM Office in the Presidency to develop interventions and to eliminate such gaps.
  • Monitor reports and provide on behaviours that bear on corruption.
  • Develop and deploy change management tools and practices and institute sustainable improvement.
  • Coordination of all activities relating to anti-corruption (ACTU).

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